FREQUENTLY ASKED QUESTIONS. The frequently asked questions address these topics: Sleeping accommodations. How large is the villa? Villa Estrella is approximately 6,000 square feet, including the patio and outdoor areas. Do you have a swimming pool and jacuzzi? Yes, we have both. The jacuzzi will seat 6-8 people comfortably. Is there a place to sunbathe at the villa? Yes, we have a pool area that includes chaise lounges for sunbathing. What is a palapa? This is the Spanish word for gazebo. It is built over a ledge and overlooks all of Acapulco. Comfortable cushions invite you to curl up with a book during the day or gather with friends for margaritas at night. Seats 8 comfortably. How do I make a reservation to rent the villa? First, contact us about availability for requested dates. When we have confirmed availability for your dates and you have your airline reservations, we will need a 50% deposit to confirm your reservation. How do I get answers to some questions I might have prior to reserving Villa Estrella? You are welcome to contact us at (775) 445-6243. How do I pay you? Payment is by check only. We do not accept credit cards. Will I receive written confirmation for my reservation? Yes, upon receipt of deposit, you will receive written confirmation for reservation. Is my deposit nonrefundable? Yes. Once we reserve your dates, they are not available for other guests. Since I'm paying by check, can you provide a reference for me? Yes, we are happy to provide you the name and phone number of our private banker. Can I rent just 1 or 2 rooms rather than the entire villa? Our quoted rate is for the entire villa. It is up to you how many rooms you use. Do I have to rent by the week? No, but once you are at the villa, we can assure you that you will want to stay as long as possible! Do you give discounts on rates for long stays;for example, if I want to rent for 3-4 weeks? Just give us a call and we'll be happy to discuss this. What is included in the daily rate? Pick up from and return to the airport in our Suburban. Staff, including bilingual houseman, gourmet chef, maid, and gardener. For groups of 6-8, we include an assistant cook and laundress at no additional charge to you. Private club memberships: We allow our guests the use of our private club memberships for the following: Tres Vidas, our golf club on the ocean. La Concha, the beach club for the Westin Las Brisas tennis courts and all facilities at the Las Brisas Hotel. What is not included in the daily rate? Airfare, food, liquor, purified water, tips, car. How many people can Villa Estrella comfortably sleep? Eight (8) guests. However, we do have an extra long couch in Bedroom #1 and a roll out bed if you need to sleep children. If more than eight (8) adults are in your group, please about special arrangements. How many bedrooms are there and what type of beds are in each master suite? General Information about the Bedroom Suites. How would you describe the bedrooms? All bedroom suites and bathrooms boast travertine marble floors and floor to ceiling windows overlooking Acapulco Bay. Paintings and Mexican treasures provide the decorative touches to make each suite unique. Do each of the bedroom suites have views? Every bedroom suite has an unobstructed, panoramic view of Acapulco Bay and downtown Acapulco. You can enjoy this fabulous view from the bedroom or lanai. Are the bedroom suites air conditioned? Yes, they all have air conditioning as well as fans. What do I do if I want to play music in my bedroom suite? Each suite features a CD disc player/cassette tape and radio system. Can I pick out the suite with a lanai? Each of the four master suites has a lanai. Do each of the suites have a private bathroom? Yes, including a bath and shower. Do you have a television, satellite feeds, DVD player, and VCR? Yes, we have all of these in Bedroom #1. What about closets? There are spacious closets in each master suite. As a matter of fact, the closets are so large in Recamera #1 and #2 that you can fit a crib in and still have plenty of room. Who is included in your staff? Roberto, our bilingual houseman, oversees the villa and makes sure that you and your guests are comfortable during your vacation. He is also the person who will coordinate any specific guest requests. Roberto and Josefina plan meals and purchase all groceries. Josefina is our gourmet chef. She doesn't speak English, but she prepares fabulous food. Eva is our maid and she will make sure that the villa sparkles during your visit. She is also responsible for all the fresh flower arrangements in the villa. Arturo is our gardener. He is responsible for the beautiful landscaping throughout the villa and maintains the pool as well. What about additional staff? When we have 6-8 guests at the villa, we add a laundress and assistant cook at no extra charge to our guests. How do the meals work at the villa? Roberto and Josefina will plan the menus and shop every morning before arriving at the villa. If you have special requests for meals, a special occasion to celebrate, or special dietary restrictions, Roberto will work with you to accommodate your needs. Is the water safe? We use purified water at the villa. All cooking is done with bottled purified water and we have a carafe of cold water next to each sink in the master suites for brushing teeth etc. Do I need to be careful about eating fruits and vegetables at the villa? No, all perishable food is rinsed in purified water in which we add chlorine drops (tasteless) to assure all water is safe. How much do we budget for food? People always ask how much to budget for food. We can't tell you exactly, as it depends on the number of people in your group and daily fluctuating food prices, but we can give you a general idea. We usually budget approximately $25-$35/per person/per day depending on number of guests: $25/person/day for 8 guests, $30/person/per day for 4 guests, and $35/person for our honeymoon couples! This budget also provides simple, traditional Mexican meals for our staff, who average over l4 hours a day working for the comfort of our guests. Is this food budget exact? No, it's an estimate only. The exact cost of the food will be whatever the food actually costs. For example, if people request lobster several nights, it is going to cost more than if people request chicken! However, this is a good budget number. What does the food budget include? This includes food, margarita ingredients, soda pop, beer, purified water, coffee, and condiments etc. What does the food budget NOT include? Liquor (except for margaritas) and wine. How do we coordinate paying for food? We find that it is easiest to designate one person in your group to handle money and coordinate with Roberto for meals. Most guests collect the estimated per person food costs prior to departure for Acapulco or at the beginning of the trip and then settle up at the end of the trip if there is a credit or debit. How do I know what is being spent for food? Roberto will provide receipts for all purchases. How do I get to Villa Estrella from the airport? Upon arriving in Acapulco, Roberto will be waiting outside the customs exit door to greet you and whisk you away to Villa Estrella. Our Suburban will accommodate eight guests and their luggage, including tennis rackets and golf clubs. At the end of the trip, Roberto will return you to the airport as well. Is any other transportation included in the rental of the villa? Transportation to and from the airport only. Can I rent the villa's Suburban during my stay at the villa? Yes. We rent the Suburban for a substantial discount over the car rental agencies. You can rent by the day or by the week. How do I find out more information about the villa? Prior to arrival, we will mail our guests a detailed book that will provide a wealth of information about everything from our favorite shopping, excursions, restaurants and discos to practical tips for your trip. Do you real...

Pam, Paul, and the wonderful staff at Villa Estrella;you have made my 50th birthday/family reunion unforgettable. Surely this place is just one step from paradise. We were awed and delighted by the food, the personal attention and the energy and hard work of Roberto and the entire staff. Thank you for a fantastic time. Carl Frani Carlson, 2000 Seattle, Washington. The Hanover family... is in awe. What a fabulous time;Villa Estrella is a slice of heaven... thanks to Roberto and the wonderful staff. Sue and Link, 2000 New York City, New York. All those lovely restaurants can go to waste! Why ever leave here? Roberto and his staff could not have been nicer. Food... heavenly. Nelsons, 2000 Hoopster, Illinois. Villa Estrella is a heaven on earth. It changed our standards of vacationing forever. The staff was impeccable and always most helpful. We look forward to spending many more memorious vacations in your beautiful home that became ours so quickly. Thanks for making this an incredible memory. Janner Alex Bev, 2000 Toronto, Canada. We had an extraordinary week. I can't begin to thank you enough in offering us the use of your beautiful and enchanting home. But as wonderful as the villa may be, your real treasure resided in the staff. I have nothing but praise for each of them. Roberto went out of his way to serve us and to make us feel welcomed. His charm and wit; his talents and his expertise to efficiently run such a home was truly impressive and appreciated. As for Josephina, I would gladly offer her a green card and I tried to convince her that she should market her Key Lime Pie, her flan and especially, her French toast. I had 8lbs of great and wonderful eating in just 12 days! Ava is precious, unobtrusive, efficient and thorough. Arturo, quiet and hard working. Each day he came in with a smile on his face, and quietly went about his business, never stopping or loafing. If he spoke English, he'd be offered a green card too. I could use him in my church. Nety, was an unexpected treat. It's the only vacation that I've ever spent more time packing my bags at the end of a trip. I returned with whiter whites and better pressed pants than when I originally arrived in Mexico. Pam, like all guests who experience Villa Estrella, I could go on and on and on... with praise. Even my dreams of staying at Las Brisas never attained the heights I experienced at the Villa. We all had a great time and we fell in love with the staff, the view and your home. It's nice to know that there's a bit of heaven on earth, and as incredible as it may be, as a priest, I've been taught that Heaven will even be better;fat chance now that I've been to the Villa!... I am left with wonderful memories of a wonderful time with wonderful friends. I will always be eternally grateful to you and your husband. My sincere thanks and gratitude for the best 12 days of my life. (Fr.) Normand, 2000 Boston, Massachusetts. After staying at Villa Estrella how (or why) could any other vacation compare? Josefina spoils our tastebuds;the staff caters to our every need. The view is the most spectacular;day or night. We felt quite at home here and will most definitely come back again. A true life fantasy with all one could wish for. Thanks for a wonderful time. Roberto's middle name should be service. Julia Child could learn from Josefina. The most descriptive words fail;spectacular, accommodating, glorious;all too drab for our experience. We look forward to countless years in the stars. Bruce Cain, 1998 Houston, Texas. Pam and Paul have made Villa Estrella, with its breathtaking view of one of the most beautiful settings in the world, into an exquisitely designed and comfortable home. But, the true stars of this villa are Roberto and his world class staff. Every need was catered to. The food so delicious that we never went out. Their skill and grace made our visit entirely to short. The Phelps, 1998 Washington. We have spent a week feeling like we were floating in a magic cloud, where all our wishes would come true, and all our cares were eased away by Roberto and his fabulous laugh and smile. Truly unforgettable. Gracias! The Johnsons, 1998 Edmonds, Washington. Ten days in luxury. This is our first villa experience and it was wonderful. Your home is beautifully designed for gracious living. A wonderful staff made us all feel special. Our son and his friend will be ever changed by the tropical fever of Acapulco. At 25 they had the energy to enjoy everything. Thank you. The Wilsons, 1998 Seattle, Washington. Villa Estrella is a breath of fresh air in a very busy world. Thank you Roberto and staff for your hospitality and great food. We will be back. The Goshens, 1998 Tulsa, Oklahoma. So fabulous! The detail of the villa is so impressive. The staff only added to complete our perfect stay. The Darnells, 1998 Laguna Hills, California

 Luggage storage
 Jacuzzi tub
 Kitchen
 Smoke-free guest rooms
 Parking lot
 Private park, garden, courtyard
 Quiet surroundings
 Clock/radio
 Fridge
 Private/Ensuite bathroom
 Swimming pool
 Tea and coffee making facilities
 TV sets in rooms
 Patio, summer terrace