Terms and Conditions. Revised January 26, 2008. Planet Hollywood Resort Casino guarantees that the Planet Hollywood Resort Casino website will have the best room rate for Planet Hollywood Resort Casino (Best Rate Guarantee). This guarantee applies to reservations for guest rooms at Planet Hollywood Resort Casino. For a claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted in compliance with the Claims Processing procedures. If you find and advise Planet Hollywood Resort Casino of a lower, published, available room rate for for the same room type and bed type, and for the same dates and number of guests (the Competing Rate), prior to, or within 24 hours after, making a reservation on the Planet Hollywood Resort Casino website, Planet Hollywood Resort Casino will honor the Competing Rate along with an additional ten percent (10%) discount off the Competing Rate. Planet Hollywood Resort Casino will honor the Competing Rate along with an additional ten percent (10%) discount off the Competing Rate, or 2,000 Starwood points. The Best Rate Guarantee does not apply to taxes, gratuities, or any additional resort or guest charges or fees that may apply at Planet Hollywood Resort Casino. Available Room Types. The Best Rate Guarantee applies to a competing room type that is substantially similar to a room type that can be booked on the Planet Hollywood Resort Casino website. Competing room types have features that include, but are not limited to,similar views, amenities, bedding, and room size as determined by Planet Hollywood Resort Casino in its sole discretion (Competing Room). If the Planet Hollywood Resort Casino website does not have a substantially similar room type to the Competing Room, Planet Hollywood Resort Casino, in its sole discretion, may honor the rate for the Competing Room with applicable rate limitations,plus a BRG Reward, provided such meets all other Terms and Conditions. Different Currencies. In the event that the Competing Rate is in a different currency from the Planet Hollywood Resort Casino rate, the Planet Hollywood Call Center will convert the Competing Rate into the same currency as the rate offered on the Planet Hollywood Resort Casino website. The currency exchange rateto be applied will be based on the exchange rateat the time of making the original reservation. After converting the Competing Rate, Planet Hollywood Resort Casino reserves the right to deny a claim where the Competing Rate appears lower than the Planet Hollywood Resort Casino rate if it deems that the difference between the rates is due to, but not limited to, different currency exchange rates used by the two rate providers. In the event of a multiple night stay, the Best Rate Guarantee will compare the total room cost of the stay as booked at the Planet Hollywood Resort Casino Rate with the total room cost of the stay booked at a Competing Rate. The Best Rate Guarantee does not apply to any rates from opaque providers. An opaque provider is any entity or service that prevents the buyer from obtaining information relating to available hotel rooms until after the buyer has guaranteed payment (Opaque Provider). A site is opaque if it does not divulge any of the following points; (a) the name of the property on which the available hotel room is located, (b) the precise location of the property on which the available hotel room is located, (c) the identity, brand or flag affiliation of the hotel that will provide such available room, and (d) other specific information that may divulge the propertys identity (e.g., exact property name). The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package, in which the property does not provide the extra service, including, but not limited to accommodations plus airfare and/or car rental and/or cruise. Hotel accommodations sold with value added amenities, including, but not limited to, free breakfast and hotel parking. Packages sold with mandatory timeshare tours. The Best Rate Guarantee applies to a Competing Rate with rate limitations that are substantially similar to the rate limitations of the rate that can be booked on the Planet Hollywood Resort Casino website. Rate limitations include, but are not limited to, advance purchase requirements, prepayment and deposit requirements, and cancellation and change policies. If there is no Planet Hollywood Resort Casino Rate available that has substantially similar rate rules to that of the Competing Rate, and the Competing Rate is lower than any available Planet Hollywood Resort Casino Rate, Planet Hollywood Resort Casino, in its sole discretion, may honor the Competing Rate with the applicable Planet Hollywood Resort Casino Rate Limitations, room type, and amenities, provided it meets all other Terms and Conditions. Unpublished and Promotional Rates. The Best Rate Guarantee does not apply to unpublished and promotional rates. Unpublished and Promotional rates are rates not available to the general public. Rates not available to the general public include, but are not limited to: Corporate discount rates. Casino gaming offers. Any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public. Direct mail solicitations. Electronic mail solicitations. Planet Hollywood Resort Casino Call Center Associates have the sole right and discretion to determine the validity of any claim, including, but not limited to, determining that the claim is for Planet Hollywood Resort Casino with the same room type, dates, and that it meets all Terms and Conditions, and Claims Processing requirements. A claim must be submitted prior to, or within 24 hours after, making a reservation through the Planet Hollywood Resort Casino website, and 24 hours before scheduled arrival. If the original reservation was made within 24 hours of arrival, the Best Rate Guarantee is not applicable. For non-English websites, 48 hours prior to arrival is required for claim processing. An original reservation refers to the initial reservation made through the Planet Hollywood Resort Casino website and does not include modified or cancelled reservations. The Planet Hollywood Resort Casino Best Rate Guarantee does not apply to existing reservations booked through a Competing Room provider. If a reservation is booked through a Competing Room provider, Planet Hollywood Resort Casino is not responsible for any fees associated with the cancellation of that reservation. For expedited Best Rate Guarantee processing, it is recommended that you make a reservation through the Planet Hollywood Resort Casino website prior to filing the claim. Claim Submittal Form. A claim submittal web form is available on Planet Hollywood Resort Casino website at Planet Hollywood Resort Casino BRG Claim Form. To submit this claim form, fill out all the required fields and click the submit button at the bottom of the form. Communication for Valid Claim. Upon validation of the claim, the Planet Hollywood Reservation Associate will send an email or other communication to you that includes the reservation confirmation number, and the new rate you will be charged. If you have not received a confirmation from the Planet Hollywood Reservation Department within 24 hours of submitting a claim, you may contact a Planet Hollywood Reservation Associate by email or phone to check the status of your claim. A customer who submits a claim prior to making a reservation and whose claim is deemed valid bythe Planet Hollywood Reservation Departmentwill be contacted toinform them that they have avalid claim. The customer must respond to the Planet Hollywood Reservation Department within 24 hours or prior to local...

PLANET HOLLYWOOD FAQs. Q: Where can I find room rates? to learn about the various rooms we offer and learn about rates and availability. Q: How can I save money on a room? to find out about special offers and packages currently being offered, and subscribe to the Planet Hollywood email list to be alerted about exclusive special offers as soon as they are available. Q: Can Planet Hollywood help me plan a wedding, meeting or other event? A: The staff at Planet Hollywood is eager to show you how our facilities can best be utilized for your special event. Visit our weddings page to learn about our chapel and the variety of packages available. to contact a representative about planning your next large event. Q: Do your rooms have Internet access? A: Yes. Each room is equipped with two-line speakerphones, one with a dataport and a separate CAT-5 high-speed dataport. Q: Do you have fitness facilities on property? A: A full gym, staffed with personal trainers, is located within the Mandara Spa on property. for information and rates. Q: How do I go about applying for a job? to see a list of open job positions. Q: What is there to do at Planet Hollywood without leaving the hotel? A: In addition to gaming we have several world-class restaurants, a top-rated buffet and a variety of shops and clubs. Click to learn more about our the Miracle Mile Shops. And for entertainment and shows, there's no better destination than the theaters at Planet Hollywood for. Q: When will the transformation of the hotel be complete? A: The transformation is expected to be complete in late 2007. Q: Is parking available at Planet Hollywood? A: Complimentary parking is accessible 24 hours a day, seven days a week. Guests and visitors may park in the parking garage which is attached to the hotel. Valet parking is also available. Q: Is transportation available between the Las Vegas airport (McCarran Airport) and Planet Hollywood? A: Planet Hollywood does not offer shuttle services to and from the airport. However, there are shuttles and taxis provided by outside companies available 24 hours a day. Options include: Shuttles - Please be advised that shuttles make several stops along The Strip based on their guests' requests. Reservations are required in advance, or you may purchase a voucher at the airport. CLS Transportation (702-740-4545) is one option and estimates a cost of $4.75 between the airport and hotels on the Strip. Taxis - Taxis are typically $20 $25 depending on traffic. Taxis are available 24 hours a day at the airport, and the trip between McCarran and Planet Hollywood is approximately 15 minutes. Advance reservations cannot be made for taxis. Limousine or Sedan Planet Hollywood is able to arrange for a Limousine or Sedan for your arrival, departure or any other place of interest. Through the Concierge, runs are based on a one-hour minimum. Rates begin at $40 for a Sedan (one three people), or $60 for a stretch limo (four eight people). Super stretch limos (eight 10 people) begin at $80 per hour. There is an additional $5 tax for booking from the airport. A credit card is required to book any run and it must also be presented to the driver at the end of the service unless you decide to pay cash. Please contact the Concierge Staff at Planet Hollywood for additional information. Q: What are dining options at Planet Hollywood for before or after the show? A: Planet Hollywood has 12 restaurants within the hotel, five of which are considered Fine Dining. We also offer 24 hour caf with an expansive selection of eats and the only 24-hour Starbucks on The Strip. Many of the restaurants open early enough and stay open late enough that our guests may dine before or after their shows. A complete list of on-site restaurants can be found in the section of our web site.

 Guest rooms have air conditioning
 Baby chairs and cots are provided
 Luggage storage
 Breakfast may be served in the room
 Rent-a-car service
 Central situation
 Playground for children
 Clothes dry cleaning
 Conference and meeting room
 Credit cards accepted
 Currency exchange service
 Dinner may be served in the room
 Lift
 Disabled guests are welcome
 Facsimile services
 Fitness hall
 Games room
 Golf course on grounds
 Hairdryer
 Hairdresser's saloon
 Access to internet
 Ironing facilities
 Jacuzzi tub
 Kitchen
 Laundry services/washing machine
 Licensed bar
 Fully stocked mini bar
 Mixed dorms
 Smoke-free guest rooms
 Around-the-clock recetpion
 Parking lot
 Private park, garden, courtyard
 Quiet surroundings
 Clock/radio
 Fridge
 Restaurant
 Around-the-clock room service
 Safe deposit box
 Sauna
 Shop on premises
 Private/Ensuite bathroom
 Animation, entertainment
 Solarium
 Swimming pool
 Phone at reception
 Phones in rooms
 TV sets in rooms
 Tennis court
 Patio, summer terrace
 Common room with a TV set