Frequently Asked Questions. A list of the questions most often asked about a particular subject, together with answers. Can I receive a rate and availability quote, or make a change to an existing reservation via e-mail? Reservation changes, along with a rate and availability quote, cannot be given via e-mail. For information or assistance, please contact the MGM Grand Hotel at 1-800-929-1111, (702) 891-1111 or (702) 891-7777. You may also contact us via fax at (702) 891-1030. Please click on one of the following links for further information: Click here to see photos, room descriptions, and current promotions. Click here to check rates and make room reservations. How do I get from the airport to MGM Grand? For your convenience, MGM Grand offers room registration at McCarran Airport! Our Airport Registration Desk is located in the south baggage claim area, near the bottom of the escalators descending from the C and D gates, next to carousel # 1 and 2. Shuttle service is available from 9:00am - 11:00pm. Porterage service is available 9:00am - 5:00pm Only. The rates are: $8.00 One-Way (per person) $15.00 Round Trip (per person). One-Way Porterage includes luggage delivery to your room. (Available daily 9a-5p Only) Independent companies provide taxi and Limousine service. Taxis can be found outside the baggage claim area. The approximate cost for one-way taxi is $15 for up to 5 people. CLS Limousine Service provides limo service for MGM Grand. Please contact CLS directly at (702) 740-4545 for additional details and prices. How can I obtain a copy of my bill from a past stay? Who should I contact regarding a discrepancy on my bill? Guest Hotel Receipt Request form or contact our Customer Service Department directly at 1-800-646-9143 or (702) 891-3939 for assistance with your inquiry. Their hours of operation are 9:00am - 3:00pm PST Monday - Friday. How can I get in contact with a guest staying at the MGM Grand Hotel? A guest staying at the MGM Grand Hotel may be contacted through one of the following methods: Via e-mail, please use the following address: mgmguest@lv.mgmgrand.com. Messages will be assessed a flat $3.00 fee payable by guest. Guest will be notified via room messages. Via fax, please use the following number: (702) 891-3036. Messages will be assessed a $1.00 per page fee payable by guest. Guest will be notified via room messages. To contact a guest by phone, please call the hotel operator at (702) 891-1111. To mail a package, please address it in the following manner: MGM Grand Hotel Guest Name/Hotel Guest 3799 Las Vegas Blvd. South Las Vegas, NV 89109. What time is check-in / check-out? You may process your check-in anytime after your arrival. Your room will be ready after 3:00 pm. Please store your luggage, at no charge, with the Bell Desk until that time. Check-out is 11 am. We are not able to determine the availability and rate of a late checkout prior to the day of departure. If a late checkout is available, we may be able to extend your check-out time until noon for no additional fee. You may also pay for a half-day rate and receive a later check-out of 6:00 pm. Does the MGM Grand Hotel offer an on-site Business Center to assist guests with personal and business needs? Our business center is open 6:00am - 9:00pm, Monday Friday, and 7:00am - 7:00pm, Saturday Sunday. Services provided include: DROP OFF ITEMS Provided for hotel guests only. Only non-valuable items will be accepted. Items not accepted include: Keys, Tickets, Jewelry and Electronics. PHOTOCOPIES (Black White only). RENTALS Cellular phones, Computers, Copiers, Fax Machines, Printers, Workstations. RETAIL Boxes, Notepads, Pens, Scissors, Tape, etc. NOTARY Please call for Notary schedule. SHIPPING RECEIVING Federal Express, United States Postal Service, and UPS. Pick-up and delivery at any MGM location, guest must be present. Handling fees are assessed for each incoming and outgoing package and are based on weight of the package. INTERNET Internet Access: America Online also available E-mail to MGM Guest. (Fee will apply) High-Speed Internet Access 24-hour self-service features such as High-Speed Internet access and faxing capabilities. DELIVERIES Package deliveries occur between the hours of 6:30am and 8pm. We deliver anywhere in the hotel. What type of amenities are included in your rooms? All of our rooms include the following amenities: Hair dryers, irons and ironing boards. Coffee makers are not included, however you may arrange for fresh coffee to be delivered to your room at a specified time by calling Room Service the night before. All accommodations offer High-Speed Internet access. Pricing for this service is $13.99 per laptop, per room for 24 hours. Does your hotel offer a workout facility? Workouts are a pleasure in our state-of-the-art gym which includes cardiovascular and weight equipment, steam room, sauna, whirlpools, and showers. It is yours to enjoy with a T-shirt, shorts, robe, sandals, soft oversized towels, toiletries, fruits and juices, as well as lockers, safety deposit boxes, and a TV lounge. Workout facility fees are $25 for hotel guests, per day. Non-hotel guests can take advantage of the facilities Monday Thursday for only $30 per day. The Spa offers many additional services such as fitness, stress relief, skin care, facials, massages, manicures, and spa packages. Where can I find a price list for the different amenities that your Grand Spa offers? For information or assistance, please call our Grand Spa at (702) 891-3077 or fax (702) 891-3549. Does MGM Grand offer free parking for hotel guests? For your convenience, we offer free self-parking in our Main Parking Garage, as well as Valet Parking. We unfortunately do not offer oversized parking. The nearest RV Park is located at The Circus Circus Hotel (702)794-3757. Does your hotel provide wheelchairs? We have both wheelchairs and motorized scooters available for MGM Grand guests, depending upon availability at check-in. There is no charge for wheelchairs, however a credit card must be provided as a deposit. Wheelchairs can be used off property. Scooters may be rented at the following rates: $40 per day $70 (2) days $105 (3-4) days. Does your hotel offer room accommodations for the physically challenged? MGM does offer room accommodations for the physically challenged with amenities ranging from roll-in showers to bathroom handrails. Please contact MGM Grand Reservations at 1-888-646-1203 or (702) 891-7777 for additional information. How many guests do you allow per room? Hotel policy allows a maximum of (4) guests over the age of 12, and (1) guest 12 or younger per room. If there are more than 2 people, regardless of age, there will be an additional charge of $30.00 per additional guest, per night. Does MGM Grand Hotel allow pets? We are sorry, but pets are not allowed on property, with the exception of assistance animals (those needed to assist the physically challenged ). If you should require information on boarding kennels, please call MGM Grand Reservations at 1-888-646-1203 or (702) 891-7777. Does MGM Grand Hotel have a Wedding Chapel? for information on our Forever Grand Wedding Chapel. We offer detailed descriptions of wedding packages, photos, and information on themed weddings. Please contact the wedding chapel at 1-800-646-5530 10:00am to 6:00pm, daily. Or e-mail us at mgmwed@lv.mgmgrand.com for additional inquiries. Can I pre-arrange to have flowers or a bottle of champagne sent to a guest room prior to their arrival? You may order flowers from our Floral Department or an item from our amenities line of Room Service, such as Dipped Strawberries Chocolate with Champagne, Ethel M Chocolates, Fruit Baskets, or a Fruit Cheese basket with wine. Orders to be placed upon guest check-in are requested a minimum of 1-2 days prior to guest arrival. Please call Room Service at 1-888-646 -1203 or (702) 891- 7777, ext. 6820 for additional details or assistance with your purchase. Can I join...

Secluded retreat. Although designed as a quiet enclave, The Signature is in the heart of the action at MGM Grand. From the moment you drive through the private entrance, youll know this hotel is different starting with our 24-hour Concierge. The pampering continues inside with pillow-top beds, lavish bathrooms featuring Jacuzzi tubs, upscale linens, and gourmet in-suite dining around the clock. Or, step outside onto your private balcony for fresh air (available in most suites) and breathtaking views of the Las Vegas Strip and mountains. Even our pools are for the exclusive us of our guests. For your convenience, a daily resort fee of $15 (subject to applicable lodging tax) will be added to the guest room account and includes the following hotel services: fitness center access at The Signature, high speed internet access (in-suite and public areas), free local and (800) calls, in-suite private label coffee, two bottles of water per suite per day, and daily newspaper delivery. Please note that special requests cannot be guaranteed until registration, but we will do our best to accommodate you. Visit The Signature web site. Private balconies in most suites. 24-hour Concierge Service. Pillow-top beds and upscale linens. Deluxe Kings featuring pillow-top mattresses Also featuring, pull-out sofa with comfort queen size bed. Jr. Suite, 550 sq. ft. One Bedroom Suite, 900 sq. ft. Two Bedroom Suite, 1450 sq. ft. Jr. Suite, from $169/night. One Bedroom Suite, from $234/night. Two Bedroom Suite, from $393/night. 300 thread count Anichini sheets; down comforter. Jacuzzi whirlpool tubs in bathrooms. Oversized luxurious marble/granite bathrooms featuring dual sinks and flat screen TV. Luxurious in-room spa amenities. Balconies on most suites. HDTV flat screen televisions including DVD and CD players. Kitchens and kitchenettes. High-speed wireless Internet. Handicapped accessible suites available. Non-smoking property

Design rules. For guests looking for a more non-traditional Las Vegas experience, the West Wing sets the standard. A showcase of contemporary design, these sleek, stylish accommodations offer a modern alternative. The clean design is complemented by flat screen TVs in the bedroom and embedded in the bathroom mirror, DVD player, Bose Wave radio alarm clock, and stay in touch with convenient 2-line telephones. Relax and enjoy the dual shower head and shower wand in the extra large tiled shower. Even the King-size beds and crisp linens make a strong design statement. Extra large tiled shower. Approximately 350 sq. ft. Starting from $99.99/night. Luxuriously comfortable pillow-topped king-size bed. Flat screen TVs in bedroom and embedded within bathroom mirror. Bose Wave radio with alarm clock. Dual shower head and shower wand. High-speed Internet access. Stay in touch with 2-line telephones. Convenient access to the Las Vegas Strip

 Guest rooms have air conditioning
 Baby chairs and cots are provided
 Luggage storage
 Breakfast may be served in the room
 Rent-a-car service
 Central situation
 Playground for children
 Clothes dry cleaning
 Conference and meeting room
 Credit cards accepted
 Currency exchange service
 Dinner may be served in the room
 Lift
 Disabled guests are welcome
 Facsimile services
 Fitness hall
 Games room
 Garage places
 Hairdryer
 Hairdresser's saloon
 Heating
 Access to internet
 Ironing facilities
 Jacuzzi tub
 Kitchen
 Laundry services/washing machine
 Licensed bar
 Fully stocked mini bar
 Mixed dorms
 Smoke-free guest rooms
 Around-the-clock recetpion
 Parking lot
 Clock/radio
 Fridge
 Restaurant
 Around-the-clock room service
 Safe deposit box
 Sauna
 Shop on premises
 Private/Ensuite bathroom
 Animation, entertainment
 Solarium
 Swimming pool
 Phone at reception
 Phones in rooms
 TV sets in rooms
 Patio, summer terrace
 Common room with a TV set