Some excerpts from the website of Steigenberger Esplanade that might be useful
The amazing architecture is not only evident in the impressive atrium entrance hall of the Steigenberger Hotel Esplanade but also in all
rooms,
apartments and
suites. Modern communication and entertainment facilities are combined with a spacious working area. The homely
apartments also offer a
kitchenette; perfect for longer stays.
Rooms with 21 - 25 sqm, city view, single bed, King-size bed or two separate beds,
bath and
WC,
Minibar, large
desk,
aircondition,
Wi-Fi and premiere pay
TV. Non-smoking rooms on request.
Rooms with 33 sqm, city view, King-size bed,
bath and
WC,
bathrobe,
minibar, large
desk, separate sitting area,
aircondition, trouser press,
Wi-Fi and premiere pay
TV. Suite with 37 sqm, city view and
balcony, King-size bed,
bathrobe,
minibar,
safe,
lounge area, large
desk,
aircondition, trouser press,
Wi-Fi and premiere pay
TV. Quiet Suite with 99 sqm, city view, King-size bed,
bath and
WC,
bathrobe, separate
living room, italian design, walk-in
closet, guest
WC,
minibar, large
desk,
aircondition, trouser press,
Wi-Fi,
fax and premiere
TV. Quiet apartments with 30 - 40 sqm, King-size bed,
bath and
WC,
lounge,
minibar,
kitchenette,
safe, large
desk,
aircondition,
Wi-Fi, and premiere pay
TV.
General Terms and Conditions of the Hotel Acommodation Contract. General Terms and Conditions for Event Organisation. 1. These General Terms and Conditions apply for the Hotel Accommodation Contract as well as all other services and supplies rendered to the Guests by the Hotel. 2. Deviating terms, also to the extent included in the General Terms and Conditions of the Guest or the Ordering
Party, shall not apply unless expressly approved by the Hotel in writing. II. Conclusion of the Contract. 1. Upon the Guest;s request for reservation, a hotel accommodation contract is brought about by the Hotel;s corresponding confirmation of the reservation (hereinafter referred to as;Contract;). 2. Contractual Partners are the Hotel and the Guest. If a third
party has made the reservation on behalf of the Guest, this
party shall be liable vis--vis the Hotel jointly and severally with the Guest for all obligations resulting from the Contract if the Hotel is in possession of a corresponding declaration given by the Ordering
Party. Independent therefrom, any Ordering
Party is obliged to pass on all booking-related information to the Guest, in particular the present General Terms and Conditions. 3. Sub- and re-leasing of
rooms let as well as their usage for purposes other than accommodation require the prior written consent of the Hotel. III. Services, Prices, Payment. 1. The Hotel is obliged to have the booked
rooms available according to the present General Terms and to fulfil the services agreed. 2. The Guest is obliged to pay the prices applying to or agreed on for the provision of accommodation and additional services he / she has made use of. This also applies to services and expenses of the Hotel vis--vis third
parties incurred for performances rendered upon the Guest;s request. 3. The prices agreed include the applicable statutory Value Added Tax. In case the period between the conclusion and performance of the Contract exceeds four months, and if the prices usually charged by the Hotel for such services have increased in the meantime, the Hotel may increase the contractually agreed price accordingly,but, by no more than 10% maximum. 4. The prices may be also changed by the Hotel if the Guest subsequently wants to change the number of the booked
rooms, the service of the Hotel or the duration of the Guests; stay and the Hotel gives its consent thereto. 5. Upon receipt, invoices issued by the Hotel shall become payable immediately without deduction. The Guest shall be in default at the latest upon failure to pay within 30 days after the due date and receipt of an invoice. This shall apply vis--vis a Guest who is consumer only if these consequences were specified in the invoice. In the case of default of payment, the Hotel is entitled to charge consumers interests in the amount of 5% above the base rate. For
business transactions, the default interest rate is 8% above the base rate. The right for the Hotel to prove a higher damage is reserved. For each reminder sent after default occurs, the Hotel may charge a reminder fee of; 5.00. 6. The Hotel is entitled to request, on the conclusion of the Contract or later, a reasonable advance payment or
security. The amount of the advance payment and its due date may be agreed in the Contract in writing. Moreover, the Hotel is entitled to call and declare as due claims accruing during the Guest;s stay by issuing an interim invoice and requesting immediate payment. 7. The Guest shall be entitled to a set-off or a reduction as against a claim of the Hotel with only undisputed or unappealable legally binding claims. IV. Revocation by the Guest, Cancellation. 1. The Hotel grants to the Guest the right to revoke the Contract at any time. In this respect, the following provisions shall apply: a) If the Guest revokes the booking, the Hotel is entitled to reasonable compensation. b) It is at the Hotel;s discretion to claim from the Guest a lump-sum revocation compensation instead of a specifically calculated compensation. The lump sum to be paid in cases of revocation is 80% of the contractually agreed price for overnight accommodation with or without
breakfast, 70% of the contractually agreed price for overnight accommodation with half-board and 60% of the contractually agreed price for overnight accommodation with
room and full board arrangements. The Guest is free to prove that the Hotel did not suffer any damage, or that the damage incurred to the Hotel amounts to less than the lump-sum revocation compensation claimed. c) If the Hotel calculates the damage specifically, the amount of such reasonable damage may total as a maximum the contractually agreed price for the services to be rendered by the Hotel, less the value of the expenses saved by the Hotel as well as the amount accruing to the Hotel from the latter;s performance for any other Contractual Partners. 2. The above provisions on the compensation shall apply analogously if the Guest does not make use of the booked
room or the booked services and fails to notify this fact to the Hotel in due time. 3. If the Hotel has granted to the Guest an option to withdraw from the Contract within a certain period without any further legal consequences, the Hotel shall not be entitled to compensation. For the question of whether the declaration of revocation is made in due time, the receipt thereof by the Hotel shall be decisive. The Guest must declare the revocation in writing. V. Revocation by the Hotel. 1. If a revocation right free of charge has been granted to the Guest according to clause IV para. 3, the Hotel shall likewise be entitled to revoke the Contract within the agreed period in the event of inquiries by other guests asked for the booked
rooms and of failure of the Guest to finally confirm the booking after being requested to do so by the Hotel. 2. In case an advance payment or
security agreed in clause III para. 6 is not performed within a period prescribed for this purpose, the Hotel is also entitled to revoke the Contract. 3. Moreover, the Hotel shall be entitled to extraordinary revocation of the Contract for good cause, in particular, if force majeure, or other circumstances which do not fall under the scope of responsibility of the Hotel make it impossible to perform the Contract; misleading or incorrect statements of material facts have been used in booking
rooms, for example, with respect to the person of the Guest, or the purpose; the Hotel has justified reason to assume that in case the Guest makes use of the Hotel;s services the smooth
business operations,
safety, or reputation of the Hotel in the public may be impeded, without such matters being attributable to the Hotel;s power of control or organisation; an unauthorised sub-lease or further lease according to clause II para. 3 exists; a case of clause VI para. 3 exists; the Hotel has gained knowledge that the financial situation of the Guest has considerably worsened after conclusion of contract, in particular if the Guest does not pay for due claims of the Hotel or does not provide sufficient
security and as a result payment claims of the Hotel appear to be endangered; the Guest has filed an application for the opening of insolvency proceedings, made an affidavit according to Sec. 807 of the German Code of Civil Procedure, initiated extra-judicial proceedings for the settlement of debts or suspended its payments; insolvency proceedings are opened on the assets of the Guest or the opening of the same is rejected for lack of assets or any other reasons. 4. The Hotel is obliged to inform the Guest of the exercising of the revocation right in writing without delay. 5. In the above cases of revocation the Guest is not entitled to compensation for damage. VI. Arrival and Departure. 1. The Guest is not entitled to the provision of certain specific
rooms unless the Hotel has confirmed the provision of certain
rooms in writing. 2. Booke...
We want you to feel comfortable with us. That's why we offer you the peace of mind that you will always receive the best current daily prices. We guarantee it and give it to you in writing - in black and white. With our Best-Price-Guarantee you can stay overnight in every Hotel of the Steigenberger Hotel Group at the current best price. Your advantage: Should you find your
room at a better price within
24 hours after your booking then simply hand us your best price guarantee and we will match your reservation to this price. And not only that. For your efforts we thank you with a further 10% discount on the already reduced price for your overnight stay. With the Best-Price-Guarantee the Steigenberger Hotel Group guarantees that that there is no better reduced rates available than that can receive at the following places: at our
internet sites
www.steigenberger.com www.intercityhotel.com www.steigenbergerhotelgroup.com via our Steigenberger Reservation Service/SReS by phoning the toll-free number: 00 800 78 46 83 57 (toll-free service number for Germany, Austria, Switzerland and Great Britain), directly at one of the Steigenberger Hotels and Resorts or an InterCityHotel, through an IATA travel agency which carries out bookings via Global Distribution System (Amadeus, Galileo, Sabre or Worldspan). In the event that the guest finds a more favourable overnight stay price through a
channel which does not belong to the Steigenberger Hotel Group, he or she must supply the following information: Name of the booking
channel.
Screen printout of the
internet page.
Screen printout of the
internet page with information on the prices for overnight stays. Best-Price-Guarantee application must be submitted to the Steigenberger Hotel Group within
24 hours of the first booking. The Steigenberger Hotel Group will check the application within
24 hours (Monday to Friday, 08.00 a.m. to 06.00 p.m.) of receipt of the application and will contact the guest. In the event that the claim for the Best-Price-Guarantee is accepted, we will settle the guest;s bill at the more favourable overnight stay price and additionally reduce this figure by a further 10%. The Steigenberger Hotel Group retains the right to amend or to withdraw this guarantee at any time without notice. Any recourse to courts of law is excluded. Please see as well our general terms of
business. Best-Price-Guarantee: Conditions (pdf, 28 KB). Steigenberger Hotels and Resorts